How can we help you?
At Beev, your satisfaction is our priority. If you have a problem with your charging point, we've thought of everything to help you as best we can.
Contact our after-sales service by e-mail
4.9/5 - Fast and friendly
Need help with your charging point?
90 % of our customers have found the solution thanks to the Wallbox and Circontrol terminal manuals.
These instructions can be downloaded and made available to you.
Need personalised support?
You can contact us from Monday to Friday, 9am to 7pm.
Our after-sales team will get back to you with a smile!
By mail
By telephone
06 72 49 74 63
Hundreds of companies place their trust in us
...and the press is talking about us
More than 5,000 customers have placed their trust in us
Reviews
Top-notch service for the installation of our electric bollard, don't hesitate to put your trust in them! Top quality service! Fast, efficient, you'll be well looked after! Thanks again!
Thank you to Salim and his teammate for this fast and perfect installation.
100% satisfied with the installation. Salim was very conscientious and listened carefully in order to meet our expectations perfectly. Thank you very much!
The technician's professionalism, punctuality and kindness; the Beev salesman Yacine's follow-up and involvement. I'm really satisfied and I'd like to thank them both very much.
I am very satisfied with the work carried out on the installation of the terminal. The technicians were extremely professional. I would also like to thank Mr Yassine Benamara who, following a delay in the delivery of the bollard, was able to listen and react quickly to resolve this problem.
Ordering and receiving the terminal was very quick, and the advisor (Alaé Mahmoudi) was very helpful. As for the installation, Salim and his colleague were very efficient, patient and conscientious. Our thanks to them!
Do you have a question about our services? Perhaps we we've already already answered it!
Delivery times for charging stations are approximately one week after the date on which your quotation is signed. However, at your request, the Beev team can schedule delivery for a later date, depending on your preferences and what was agreed with you when you placed the order.
Our charging point offers do not include a T2 charging cable. If you would like to purchase one, we can add it to your package. You can choose between a 5-metre or 7-metre cable. Don't hesitate to ask for a quotation or to add it to your installation estimate by writing to us at [email protected].
If your recharging point malfunctions, don't panic! Our after-sales team will be happy to help.
To begin with, you can refer to the leaflets we have put together for you, which answer 95% of our customers' questions. To find them, all you have to do is go to our website, under the heading "Recharge" and then "After-sales service", or click on "Service". here.
If you don't find the answer to your question there, you can always contact us at the following address [email protected] or by telephone on +33 6 72 49 74 63, from 9.30 am to 6.30 pm.
Once you've signed the estimate and paid for your order, one of our technicians will contact you to arrange the best time for him to visit.
To validate your order, you will be asked to pay a deposit of 50 % of the total cost of your installation. In this case, the remaining 50% will be payable on delivery of the recharging point.
You can also choose to pay in 3 or 4 instalments via our partners Oney or Paypal. your personal spaceYou will then be debited automatically each month after your first payment.
A powerboost, also known as a load shedder or load shedding system, is a system that regulates the energy delivered by your charging point so that your fuses don't blow. More specifically, the powerboost will enable your charging point to adapt to the power available from your electrical installation.
An installation that disconnects can have several causes.
It may be that your bollard is not adapted to the power you draw. If your terminal is not equipped with a powerboost, the energy it delivers cannot be regulated and is therefore delivered in excessive quantities.
If, on the other hand, you have a powerboost and your installation still trips, this means that it is not correctly set up:
If you have a Copper SB Wallbox, go to your MyWallbox application and proceed as follows: settings → upgrade → powerboost.
Once you've reached this stage, you'll need to enter the amperage rating of your entire installation. To find it, you need to transpose your kVA package into amperes (you can refer to the table below). Then save your entry and the RXTX code will light up on your powerboost screen; this means that the settings have been made and that the load shedding is working correctly.
Our team does its best to get back to you as quickly as possible. When you contact our after-sales service, you will receive a response within a day. Each request is unique and requires special handling, so the processing time may vary depending on the problem you are experiencing. Our sole aim is to help you solve the problem you are experiencing.
If your terminal is found to be faulty, we can replace it.
If it is a Wallbox Copper SB, the Wallbox technical service will first carry out remote tests to determine the cause of the problem. If replacement is indeed necessary, technical support will send you a new charger by parcel post to the address of your choice, then they will send one of their technicians to replace and collect the non-functional bollard.
If it's a Circontrol, we won't replace the bollard, but we will replace the faulty parts. These are sent to you by post, and we then arrange for one of our technicians to visit you on a date of your choice. Once on site, the installer will replace the faulty parts and ensure that the bollard is working properly again.
A functional bollard is not eligible for replacement. However, if it does not meet your actual needs, a new quote will be required for its purchase and installation.